Privacy Policy

1. Introduction

Fix Your Plumbing ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or submit a booking request. Please read this policy carefully. By using our website you consent to the practices described below.

2. Information We Collect

We may collect the following personal information when you interact with our website:

• Contact details: Name, email address, phone number and postcode submitted via booking or contact forms.
• Service information: The type of plumbing service you enquire about and any message or description you provide.
• Usage data: Pages visited, time spent on pages, browser type, IP address and referral source, collected automatically via standard web analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your booking enquiry and schedule plumbing services
• Send you confirmation and follow-up communications related to your booking
• Improve our website and services
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties.

4. Disclosure of Your Information

We may share your information with:

• Service providers: Third-party companies that assist us in operating our website and conducting our business (e.g. email delivery services), subject to confidentiality agreements.
• Legal authorities: Where required by law, regulation, or legal process.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website may use cookies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly if cookies are disabled.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. Your continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@fixyourplumbing.com.au
• Phone: 1300 000 000